Terms & Conditions

Our terms and conditions apply to all transactions on the House of Crafts Limited website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference. Please also read information regarding personal details provided by you relating to the Data Protection Act, in our Privacy Policy section.

We may change these terms from time to time without notice, changes will apply to any subsequent orders received.

Delivery charges and estimated timescales are specified in the Delivery Information section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable.

We take payment from your card after we receive your order, once we have checked your card details. Goods are sold subject to availability, in the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order with the following exception: Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

We do file details of your order. Please read our Privacy Policy for details of how these can be obtained.

Payment can be made by any method specified in the Delivery Information section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.

In the unlikely event that you receive faulty or damaged goods, please refer to our Returns & Refunds section.

We do not guarantee that this website will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC, or any liability for any other loss or damage of any kind caused to your PC resulting from use of this website.

Company Registered Number 2645217
VAT Number 565 9138 08

We recommend you print out a copy of these terms and conditions for your future reference.

All orders are accepted and goods supplied subject to the following express terms and conditions (the House of Crafts standard conditions of sale) and, save to the extent that the exclusion or restriction of liability may be prohibited by statute, all other conditions, warranties and representations, expressed or implied and statutory or otherwise, except as to title, are hereby excluded. Any order placed by a customer shall constitute an offer to contract upon these express terms and conditions, and no addition thereto or variation there from, whether contained in the customer’s order or otherwise shall apply unless expressly agreed in writing by the House of Crafts authorised representative.

The Company means the House of Crafts Ltd. The customer means the person to whom the Company may agree to sell goods and in accordance with the Company’s standard conditions of sale. The Goods means the articles or any part of them to be provided by the Company in accordance with the Company’s standard conditions of sale.

All orders are subject to availability of the goods and to written acceptance by the Company’s authorised representative. Any prior confirmation by the Company by email or telephone shall be deemed to be provisional only.

Website, price lists and other advertising literature or material as used by the Company are intended only as an indication to price and range of goods offered and no prices, descriptions or other particulars contained therein shall be binding on the Company.
All quoted or listed prices are based on the cost to the Company of supplying the Goods to the customer and if before delivery of Goods there occurs any increase in any way of such costs in respect of Goods which have not yet been delivered the price payable shall be subject to amendment without notice at the Company’s discretion. Prices are inclusive of VAT at current rate.

Unless otherwise specifically agreed prices do not include delivery charges to the customer, and the Company reserves the right to levy a charge for delivery to any destination advised by the customer. Please note delivery of large items will be to ground floor level unless agreed prior to despatch.

Risk in the Goods shall pass to the customer on delivery.

Save as herein expressly provided, and save to the extent that the exclusion or restriction of liability may be prohibited by statute, the Company shall not be liable for any loss of whatsoever nature or to whomsoever or whatsoever caused arising out of the use of the Goods. The customer shall indemnify the Company against all claims made against the company by any third party in respect, thereof. Unless otherwise agreed.
(a) Where the Goods are rejected by the customer as not being in accordance with the customer’s order, the Company will only accept the return of such Goods provided that it receives written notice thereof, giving detailed reasons for rejection, within 14 days of receipt of the Goods by the customer, and if such notice is not received by the Company within 14 days the Goods shall be deemed to have been accepted by the customer.
(b) In the case of defects or faulty workmanship in the Goods or any part thereof the customer shall not be entitled to receive any compensation, credit or refund in excess of that paid by the customer for the goods.

Save as herein expressly provided, unless otherwise specifically negotiated and agreed, all accounts are payable prior to shipping of the goods.

Any times quoted for despatch are to be treated as estimates only and without prejudice, although every endeavour will be made by the Company to adhere to them. Quotations or offers of goods ex-stock are subject to the goods being unsold at the time of receipt of the customer’s written order. All despatch dates are calculated from the date of acceptance of the customer’s written order or from the date when all outstanding technical details have been resolved whichever is the later.

Where possible accepted orders will be despatched within 48 hours and delivered by 2nd class post or equivalent. Standard delivery to the UK mainland is free of charge and Express Delivery is available at an additional cost of £4.95. In this case the order will be despatched by 1st Class post or equivalent courier delivery. Delivery to addresses outside the UK may need to be calculated manually so please contact us for information.

Requests by a customer for cancellation of any order or for re-scheduling of deliveries will only be considered by the Company if made in writing, and shall be subject to the written acceptance of the Company. Once an order has been despatched the customer will be liable for delivery costs.

In the event that the customer cancels the contract the customer will return the goods to House of Crafts at the address stated below within fourteen days. The customer will be responsible for returned postage costs. When returning goods the customer should ensure that they are sent in a suitable packaging which is correctly addressed and bears adequate postage and that details of the customer and the invoice number are enclosed to enable the transaction to be easily identifiable by House of Crafts. In the event that the customer fails to return the goods in the above manner within a fourteen day period no refund will be given
In the event that the goods are received in a damaged or faulty condition the customer must notify the House of Crafts in writing within 7 working days of receipt of the goods. The damaged/faulty goods should be returned to the Company at the address below and we will replace the goods and refund the return postage.

The Company shall not be liable for the cancellation of any order or any unfulfilled part thereof or for effecting partial delivery or performance if performance by the Company is prevented or delayed whether directly or indirectly by any cause whatsoever beyond the reasonable control of the Company whether such cause existed or was foreseeable at the date of acceptance of the customer’s order by the Company or not and without prejudice to the generalities of the foregoing any cause shall be deemed to prevent, hinder or delay the Company if the Company is thereby prevented, hindered or delayed from fulfilling other similar commitments whether to the customer or to third parties.

The contract to supply goods by House of Crafts Ltd with the customer will be made when the House of Crafts debits the account of the customer. House of Crafts Ltd will e-mail or write to, the customer confirming the order made.
Where possible, accepted orders will normally be delivered by Royal Mail 2nd Class post or similar within 3-5 working days and customers will be informed of any delays.

If you should have any questions or complaints about any aspect of this website or the goods you have received please email us at info@houseofcrafts.co.uk or write to us at Customer Services, The House of Crafts Ltd, Windmill Works, 213 Gloucester Crescent, Wigston, Leicestershire. LE18 4YH
This contract and any dispute arising under it will be governed by the Law of England and Wales.